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Back 2 Base Monitoring Contract - Protec Security Systems

Key Holder Contacts (Authorised Contacts)

*Voice Code Pin* This will be your phone authorisation PIN required to authenticate you (E.G 4321)
Key Holder Contact 1:
Key Holder Contact 2:
Key Holder Contact 3:
Key Holder Contact 4:
Key Holder Contact 5:

Please Select The Appropriate Option Most Suited To Your Requirements


Patrol vehicles are invoiced per each individual site attendance @ $94.00 + GST which includes the first 15 minutes on-site* *Metro-Region

*Back 2 Base Monitoring Will Be Billed At The Agreed Rate As Per The Supplied Quote*

*Includes 1 Hour ‘Poll Fail’* 

*My Alarm / iFob Customers Mobile App Subscription Automatically Included*

Additional Fees May Apply For Cellular Service Communications. Please Refer To Your Supplied Quotation For Further Details

Back 2 Base Monitoring Terms & Conditions:

Service Agreement:
By subscribing to our Back to Base monitoring service, you agree to the terms outlined in this agreement. The service is provided under an annual subscription model, invoiced per month, quarterly in advance.

Payment Terms & Service Suspension:
All invoices are due by the specified due date. Failure to pay by the due date will result in an automatic suspension of monitoring services. A reconnection fee will apply to restore suspended services. A reconnection fee of $60.00 will be charged to reactivate the service.

Cancellation Policy:
You may cancel your monitoring service at any time with a minimum of 30 days written notice. If cancellation occurs within the first 12 months, a disconnection fee of $90.00 will apply.

Communication Failures:
Protec Security Systems cannot be held responsible or be liable for any form of service disruptions due to factors beyond our control, such as power outages, internet or cellular network disruptions, or faulty devices.

Client-Provided Internet:
If the monitoring services utilises a client-provided internet connection. The client is solely responsible for ensuring that the internet service remains am active and stable connection. Additional power backup solutions, such as an Uninterruptible Power Supply (UPS), may be required to ensure internet service is not impacted.

Monitoring Coverage Via Cellular Interface (If Applicable):
Where applicable, monitoring services will be supported by either Telstra or Optus, based on the availability of cellular network coverage.

Term of Service:
The service is provided on an ongoing basis with automatic renewal unless cancelled as per the cancellation policy.

Liability Limitations:
Our liability is limited to the provision of monitoring services only. Protec Security Systems cannot be held liable for any losses or damages resulting from failure to detect an incident or communication disruptions.
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Protec Security Systems is your local security and communications specialist, servicing Brisbane, Gold Coast, Sunshine Coast and Redland Bay since 2018. We are large enough to provide reliable and high quality service and products whilst still being small enough to ensure you are not just a number but a valued partner and customer.

Our Address

Brisbane QLD 4000

Telephone: 1300 373 805

operations@protecsecurity.com.au

Time: 9.00am-4.00pm

@2019 Protec Technology Group Pty Ltd | ABN: 94 513 693 585