Last updated: 1 September 2026
Protec Technology Group Pty Ltd, trading as Protec Security Systems, respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it.
What We Collect
We collect the information you give us when you contact us, request a quote or become a customer. This is usually your name, phone number, email address, the address of the property concerned, and anything you tell us in your message.
When you visit our website we also collect standard technical information such as your IP address, browser type and the pages you view. We use cookies for this.
Phone Calls
We may record calls for quality and training purposes and to keep an accurate record of what was discussed. If you would prefer a call not to be recorded, let us know at the start and we will make other arrangements.
Why We Collect It
- To respond to your enquiry and prepare a quote
- To install, service and support your system
- To meet our obligations as a licensed security firm
- To improve our website, our service and our advertising
Who We Share It With
We do not sell your personal information. We share it only where needed to do our job, such as with our customer management system, our monitoring centre where you have chosen monitored services, and technicians working on your job. We may also disclose information where the law requires it.
How We Protect It
We hold your information in secure systems, limit access to those who need it, and keep it only as long as we need it or as the law requires.
Marketing
If you have dealt with us we may contact you about our services. You can opt out at any time by telling us, and we will stop.
Your Information
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Just get in touch.
Complaints
If you are unhappy with how we have handled your information, contact us and we will work to resolve it. If you are still not satisfied you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact Us
Protec Security Systems
Phone: 1300 373 805
Email: operations@protecsecurity.com.au
Changes
We may update this policy from time to time. The current version is always on this page.
